FAQs
How do I book an appointment?
Each of our stylists manages their own bookings to provide a personalized experience. Many offer online scheduling, and all can be reached through our main phone line—simply follow the menu to connect directly with your stylist of choice.
Can I bring my child?
For the safety of your little ones and the comfort of all our guests, we kindly ask that only children with scheduled appointments be brought to the salon. The Beauty Parlor is not a child-proofed space, and we’ve created an environment designed for relaxation, indulgence, and uninterrupted self-care. Thank you for understanding and honoring this policy.
What if I'm late to my appointment?
We value your time—and our stylists’ time, too. If you’re running late, please let us know as soon as possible. And if we're running late- we'll let you know too! Service adjustments or rescheduling will be at your stylist’s discretion. As a general rule, arrivals more than 15 minutes late will be considered a cancellation and are subject to a cancellation fee equal to the full cost of the scheduled service. Thank you for respecting our time and ensuring every guest gets the full Beauty Parlor experience.
What is your cancellation policy?
Cancellations made within 48 hours of your appointment will be charged 100% of the scheduled service, and any deposit made will be forfeited. Each stylist manages their own books, and you may be required to keep a card on file to secure your appointment. To cancel, you must contact your stylist directly—they will handle the rest. We appreciate your understanding as we protect the time, preparation, and care that goes into every appointment.
Where do I park?
Our parking lot is located off of Church Road. Please note: You cannot enter the lot if you’re heading north on Route 19—so plan your route accordingly. To keep things running smoothly, we kindly ask that you don’t linger too long after your appointment so we can free up space for the next guest. Please park within the designated lines to ensure everyone has room. Thank you for being mindful—we can’t wait to see you!
What payment methods do you accept?
Accepted payment methods vary by stylist, but most accept cash, credit cards, and checks. Digital payment apps may be accepted at your stylist’s discretion. Gratuity is always appreciated, never expected. For any specific questions, feel free to reach out to your stylist directly.
What is your refund policy?
If you are unhappy with a service you received, we’re committed to making it right. Redos are offered at the discretion of your stylist when it’s agreed that the result did not meet expectations. Redo appointments must be scheduled within two weeks of the original service. If you’re requesting a change that differs from the original service—such as going shorter or lighter—that will be considered a new appointment. No refunds will be issued. Our redo policy is firm and respectfully enforced.
Please note: All gift card sales done through any of our stylists are final and non-refundable. Hair extensions purchased through your stylist and their chosen vendor are also final sale. Any concerns regarding hair quality will be addressed by your stylist and the vendor directly. All hair extension sales through a third party vendor are final sale.
Additionally, there are no refunds on products that have been opened or used. We appreciate your understanding and support of our policies and our craft.
Additionally, there are no refunds on products that have been opened or used. We appreciate your understanding and support of our policies and our craft.
Can I bring a friend?
To maintain the comfort and intimacy of our boutique space, we kindly ask that you do not bring guests, children, or family members to your appointment—unless they have an appointment scheduled at the same time. Seating is limited, and our focus is on providing a personalized, elevated experience for each guest.
Can I bring my dog?
As much as we love our furry friends, The Beauty Parlor is not a pet-friendly salon due to the decor and layout of our space. We’ve created an environment designed for relaxation and self-care, and we want every guest (including you!) to fully enjoy their experience. Thank you for understanding!
Thank you for respecting our policies and supporting the experience we've created here.